At Lisadra, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a clear and fair return, refund, and exchange policy for both defective and non-defective items. Please review the details below.
Eligibility for Return
We accept returns for both defective and non-defective items, provided they meet the following conditions:
✔ For all returns:
- Items must be returned within 28 days from the date of delivery.
- The product must be unused, undamaged, and in its original condition, including all tags, labels, and packaging.
✔ For defective or damaged items:
- We will cover the return shipping costs.
- A full refund or replacement will be provided after inspection.
✔ For non-defective items:
- Customers are responsible for the return shipping costs.
- A refund will be issued once the returned item is inspected and approved.
⛔ Items that cannot be returned:
- Final sale items (explicitly marked as non-returnable at the time of purchase).
- Customized or personalized products.
Return Process
To initiate a return, please contact our customer service team at [email protected] with the following details:
- Order number
- Product name and item number
- Reason for the return
Our team will provide you with return instructions.
Refund Process
- Once we receive the returned item and confirm that it meets our return eligibility criteria, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method used for the purchase.
- Please note that your bank or payment provider may take additional time to reflect the refunded amount in your account.
Exchanges
We allow exchanges under the following conditions:
✔ For defective or damaged items:
- You may exchange the item for a replacement of the same product at no additional cost.
- We will cover the return shipping fees.
✔ For non-defective items:
- If you need a different size, color, or variation, you can request an exchange.
- The item must be in its original condition, unused, and with all tags and packaging intact.
- Customers are responsible for the return shipping costs.
To request an exchange, please contact our support team at [email protected] for assistance.
Contact Us
If you have any questions regarding our return, refund, or exchange policy, feel free to reach out to our customer service team at [email protected]. We are available Monday to Sunday and happy to assist you.
By making a purchase from Lisadra, you acknowledge that you have read, understood, and agreed to this policy.
📌 This policy applies only to purchases made directly through our Lisadra website. If you purchased through a third-party retailer, please refer to their return policy.